Analysis and research – UX tools to design forms of learning and collaboration
Exploring and understanding work practices of a group of higly qualified functionaires working in the Italian Civil Aviation Authority offices in order to help designing an e-learning plaform and fostering the growth of a collaborative culture. Participants have been involved from the beginning in this project, adopting an User Centered approach. Their relations and routines were analyzed to provide a better comprehension of good practices and pain-points.
Activities and Deliverables
- Planning of the interviews
- 30 Narrative interviews with functionnaires
- Analysis of transcripts and field data
- Mapping of the communication flow of the organization
- Mapping of the workplace with phisical and organizational connection points
- Mapping and analysis of the existing tools for working and communicating
- Creation of User Ethnographic Maps
- Creation of Three main Personas
- Creation of four “Activity Diagrams”, describing the model of the activities in each of the offices involved
- Creation of a collective Affinity Diagram (Mental Model); selection of the relevant mental spaces and gap analysis
Data report - Concept proposals
Team: IdeAct Lab, SapienzaInnovazione, Glaux
Role: UX specialist, Research team coordinator
Deliverables from this project are confidential.